Shipping policy

Shipping Policy

At FiveStar Utensílios, we operate under a direct international logistics model to ensure that top-quality kitchenware and goods reach your home with maximum efficiency. Below are the terms and conditions regarding our shipping services.

SHIPPING COSTS
Our cost structure is designed to offer maximum transparency and simplicity for our US-based customers:
- Free Shipping: Enjoy FREE standard shipping on all orders, with no minimum purchase required.

DELIVERY TIMES
Due to the nature of our direct international distribution model, processing and delivery timeframes are structured as follows:
1. Processing Time: Once an order is placed, our team prepares and verifies the items within 1 to 3 business days.
2. Transit Time: Following dispatch, the estimated delivery timeframe for the United States is 10 to 20 business days.
Important Note: During peak demand periods, holidays, or major shipping volume seasons, delivery times may vary slightly. We appreciate your patience and understanding.

ORDER TRACKING
For your peace of mind, all our orders include tracking information.
- Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment's progress.
- Please note that tracking codes may take 3 to 5 business days to activate in the carrier's system after dispatch.

DELIVERY CONSIDERATIONS
- Shipping Addresses: It is the customer's sole responsibility to ensure that the provided shipping address is complete and correct. We are not responsible for delays, misroutes, or losses resulting from incomplete or inaccurate address information provided at checkout.
- Separate Shipments: If your order includes multiple items, we may occasionally ship products in separate packages from our international fulfillment centers to optimize transit times. This will not incur any additional costs for you.
- Customs and Duties: All prices displayed in our store reflect standard online checkout terms. In the rare event of import duties or customs clearance fees, these are handled in accordance with local import regulations.

DO YOU HAVE ANY QUESTIONS?
If your order has not arrived within the estimated timeframe or if you have any questions regarding your shipment, please do not hesitate to contact us at: soporte.fivestarutensilios@gmail.com. Our support team will respond to your inquiry within 24 hours.